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FAQs

what forms of payment do you accept?

payment can be made via credit card or paypal.

 

how can I track my order?

if you provide your email address at check out, a tracking number will be emailed to you as soon as your order ships.

 

when will my order ship?

all orders typically ship in 2-4 business days unless the order is custom (and then an extra 3-6 business days can be expected for delivery)

 

do you ship internationally?

yes!

 

what is your return policy?

all sales are final, no returns or exchanges are accepted.

 

what if I need the length of my necklace/bracelet adjusted?

most designs come with a size option, but if you need a piece further altered you can contact katie@katiebartels.com for details.

 

what if I want the metal used in bracelets, earrings, and necklaces (for the clasp, wire, or backings) changed?

most designs already come with the option to change the metal. but special requests can definitely be accommodated, just email katie@katiebartels.com

 

do you gift wrap?

all pieces come gift wrapped (we take our wrapping seriously!). if you have any special requests, please email katie@katiebartels.com.

 

where are all of the designs made?

all designs are made in new york city.

 

who makes all of the designs?

all designs are handmade by katie.

 

where are the materials purchased?

katie handpicks most of her gemstones from sources in nyc (shop local!). she periodically travels around the USA for materials (most recently: arizona!).

 

do you sell wholesale?

yes! please email katie@katiebartels.com for details or go to katie's JOOR site {http://jooraccess.com/katiebartels}